⚫︎Command + F (on Mac) / Ctrl + F (on Windows) your country name to swiftly find out which group it belongs to.
⚫︎Delivery may not be possible in some areas of countries marked *. Please click the link to check the details.
Country List we ship and Shipping Costs
ZONE 1 Shipping time – 3~7days after shipping, Shipping cost $6 per box
South Korea(6), Taiwan(3)
ZONE 2 Shipping time – 3~14days after shipping, Shipping cost $8 per box
Singapore(3), Hongkong(5), Indonesia(9), Vietnam(4), Malaysia(5), Sri Lanka(15), Pakistan(10)*, Bangladesh(10), Philippines(14)*, Brunei(14)*, Maldives(8)*, Myanmar(9)*,
ZONE 3 Shipping time – 3~14days after shipping, Shipping cost $11 per box
Australia(9), New Zealand(10)*, United Arab Emirates(10), Israel(18), Iran(13), Saudi Arabia(13), Türkiye(12), Italy(10)*, Austria(10)*, Netherlands(9), Switzerland(8), Sweden(11), Denmark(9)*, Germany(6), Hungary(13), Finland(7), France(7)*, Belgium(9), Poland(11), Spain(11), Egypt(9), Ghana(15), Argentina(14), Brazil(14), Peru(9), Guernsey(10)*, Kenya(9)*, Madagascar(18)*, Papua New Guinea(8)*, Solomon*, Tanzania*, Ukraine(14)*, United Kingdom(7)*
Unfortunately, we do not ship to these countries due to the global situation, shipping conditions in each country, import rules set by customs, etc..
Iceland, Afghanistan, Aruba, Albania, Armenia, Anguilla, Angola, Antigua and Barbuda, Andorra, Yemen, Israel, Iraq, Uzbekistan, Eswatini, Eritrea, Cape Verde, Guyana, Kazakhstan, Cameroon, Gambia, North Korea, Northern Mariana Islands, Guinea, Guinea-Bissau, Curacao, Kiribati, Kyrgyzstan, Guatemala, Greenland, Grenada, Cayman Islands, Comoros, Republic of the Congo, Democratic Republic of the Congo, Samoa, Sao Tome and Principe, Zambia, Saint-Pierre and Miquelon, Sierra Leone, Gibraltar, Georgia, Syria, Sint Maarten, Zimbabwe, Sudan, Suriname, Seychelles, Equatorial Guinea, Serbia, St. Helena, Saint Kitts and Nevis, St. Vincent, Saint Lucia, Somalia, Turks and Caicos Islands, Tajikistan, Chad, Central Africa,Tuvalu, Dominica, Dominican Republic, Tristan da Cunha, Turkmenistan, Tonga, Nigeria, Nauru, Namibia, French regions in Antarctica, Nicaragua, Niger, Bermuda, Haiti, Vatican, Vanuatu, Bahamas, Paraguay, Timor-Leste, Pitcairn, Fiji, Faroe Islands, Falkland Islands (Malvinas), French Polynesia, Burkina Faso, Burundi, American Samoa, Benin, Venezuela, Belarus, Belize, Bosnia and Herzegovina, Northern Islands, Botswana, Bolivia, Marshall, Malawi, Mali, Micronesia, South Sudan, Mauritania, Mozambique, Moldova, Montenegro, Montserrat, Libya, Liberia, Lesotho, Russia, Wallis and Futuna, Bhutan, Laos, Cook, Svalbard, Thailand, United State of Amerca, Terres australes et antarctiques françaises, North Korea, Samoa, British Indian Ocean Territory, British Virgin Islands, Cocos (Keeling) Islands, Christmas Island, Norfolk Island, Lord Howe Island, Midway Islands, Heard Island and McDonald Islands, Sahrawi Arab Democratic Republic, South Georgia Island, Mayotte, Nigeria, People’s Republic of China, India, State of Palestine, Botswana, Ethiopia, Gabon, Sudan and Japan
Accidents related to delivery
If your package is stopped at customs due to incomplete documentation on our side, we will check the situation with our tracking service and resend the package at our expense. Of course, we will NOT charge any additional fees. We apologize for keeping you waiting.
In the following cases, you will need to take action on your part.
・If you are requested to pay customs duty by customs. If payment is refused, the package may be discarded by customs or returned to us, depending on the location, but we will not take any action regarding this. To avoid any trouble, please be sure to check with the customs office of your country before placing your order.
・If you are unable to receive the package due to insufficient or incorrect registered address
・If you are unable to receive the package due to being away at the time of delivery, etc., and the storage period of the delivery company has passed.
Returns/Exchanges
In the case of “defective products or products that we made incorrectly”, please contact us within 7 days of receiving the product.
[Applicable] In the case of “defective products or products that we made incorrectly”.
[Contact] Please contact us by email, attaching a photo showing the details. We will then consider whether we need to take action. Email address: info@madoka-tea.com
If we need to resend the product, we will cover both the shipping and handling fees.